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Customer Care & Policies

ORDERS

Orders are processed promptly within 2-3 business days of your order. If we have any concerns or questions about your order, you will be notified immediately by the email you provided at checkout.

SHIPPING

All orders are shipped from Los Angeles, California. Upon shipping you will receive a confirmation email with the tracking number. If you require expedited shipping, please contact shop@alietum.co. Alietum is not responsible for delays in shipping or delivery errors due to force of nature or other uncontrollable events.

PAYMENT

Alietum accepts all major credit cards and Paypal. Please be sure to provide your exact billing, shipping, and email address. Incorrect information may cause a delay in processing your order.

INTERNATIONAL SHIPPING

We offer shipping internationally, however we are not responsible for customs costs or tax duties that may apply. We do our best to ship your goods out as quickly as we can, but please let us know if your order is required within a specific time frame.

RETURNS & REFUNDS

We accept the return of unused and unopened product in its original packaging within 14 days of purchase. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable.

PRIVACY POLICY

Alietum is committed to protecting the security of our customer’s personal information. Your information is used only to fulfill your order. With your permission, we may send you infrequent emails about our store, seasonal offers, and exclusive promotions.

THANK YOU

We sincerely appreciate your patronage and hope that the products you purchase from Alietum bring you pleasure.

COPYRIGHT

All materials and content on this site, including but not limited to images, illustrations, text, graphics, and video, are the sole property of Alietum LLC. You may not copy, download, modify, publish, or distribute any content without first obtaining written permission from Alietum LLC.